Knowing how to be a community manager is just as important (if not more so) than how NOT to be a community manager. Being great at listening, taking actionable steps for the community to support them, project management and the like?
Those are hard skills. But soft skills can make or break the community’s trust.
And without trust, it can make it much more difficult to work with the community. Especially when they are frustrated with any number of things.[Read more…]